Privacy Policy

Last updated: January 21, 2025

At Earthecoflush, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our clothing decoration services.

Information We Collect

We collect several types of information when you interact with our services:

  • Personal identification information: name, email address, phone number, and mailing address
  • Project details: design specifications, preferences, and requirements for your custom patches, embroidery, and appliqués
  • Payment information: billing details necessary to process your orders
  • Communication records: correspondence between you and our team regarding your projects
  • Technical data: IP address, browser type, and device information when you visit earthecoflush.world

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and deliver our clothing decoration services, including processing your custom patch, embroidery, and appliqué orders
  • To communicate with you about your projects, orders, and service updates
  • To improve our services and develop new offerings based on customer feedback
  • To send you marketing communications about our services, if you have opted in to receive them
  • To respond to your inquiries and provide customer support
  • To comply with legal obligations and protect our rights

Legal Basis for Processing

When we handle your personal information, we do so in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Depending on the circumstances, we may process your information because:

  • It is reasonably necessary for us to provide our services and manage our relationship with you
  • It is required for us to comply with legal or regulatory obligations under Australian law
  • It supports our legitimate business interests in operating, improving, and protecting our services in a way that is balanced with your privacy
  • You have given your consent, for example, to receive marketing communications, which you can withdraw at any time

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your data is stored securely on protected servers, and access is limited to authorized personnel only.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our business, such as payment processors and delivery services
  • Professional advisors, including lawyers and accountants, when necessary
  • Law enforcement or regulatory authorities when required by law

International Data Transfers

Some of our service providers and technology partners may be located outside Australia. When your personal information is transferred overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including by working with providers that apply appropriate safeguards.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal requirements
  • Object to or restrict certain processing of your data
  • Withdraw consent for marketing communications at any time

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on earthecoflush.world, to remember your preferences, and to understand how visitors use our site. These technologies may be essential for the site to function, or used for analytics and marketing purposes. For more detail about the types of cookies we use and how you can manage them, please see our Cookies Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Project-related information may be retained for record-keeping and quality assurance purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Third-Party Services

We may use third-party services to help us operate and improve our website and services. These may include:

  • Google Ads conversion tracking to understand how visitors interact with our advertising campaigns
  • Google Ads remarketing to show relevant ads to visitors who have previously interacted with our site
  • Google Analytics to analyse website traffic, usage patterns, and performance
  • Google Maps APIs to display location information, such as our business address

These providers may collect information such as your IP address, device and browser details, and usage data through cookies and similar technologies. Where such services involve the transfer of data outside Australia, we take reasonable steps to ensure your information is handled consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on earthecoflush.ddd.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Earthecoflush
141 Barrack St, Perth WA 6000, Australia
Phone: +61 487 880 110
Email: help-@earthecoflush.world